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I’ve not used it but if I needed to, it would be a good thing.
I was asked to rate package protection. The protection itself is great. Asking customers to pay for said protection is a major issue for me. I feel like this should already be included with the shipping costs (no I don’t mean up your shipping costs either).
Hi Kelly! Thanks so much for your feedback! All shipped orders already include standard carrier protection through the shipping service.
Our optional Package Protection simply adds an extra layer of coverage and convenience. It allows us to handle any lost, stolen, or damaged package claims directly, without requiring you to file paperwork or wait for the shipping carrier’s investigation. Many customers appreciate it for the faster resolution and peace of mind, but it’s completely optional at checkout.
I don't think anyone should have to pay extra for package protection. I'm seeing this more and more. This is just false advertising of the initial price when you're hit at the checkout with this. Sneaky....
Hi there! Thank you for sharing your feedback with us. We completely understand your frustration with the additional cost for package protection. We want to assure you that the option for package protection is completely optional and not forced upon our customers. It is simply an extra layer of protection for your package during transit. You are able to uncheck this option at checkout if you do not wish to add it to your cart. We apologize for any inconvenience this may have caused. Have a great day!
