Downeast Home

 

 

We are excited to ship out your order, before it is delivered here are a few details to help you get ready for your delivery.

Prepare for Delivery

We ship all furniture pieces within the continental United States directly from our Salt Lake City, Utah warehouse. All items will be shipped to your home or business. The delivery timeline is based upon the distance of the delivery destination from our warehouse, which typically takes between two to four weeks from the time the order is placed, please note that due to high order volume during the holiday season we may experience additional delays. When the item is in transit, our delivery team will contact you to coordinate a delivery time.

Orders that contain items that are shipped as economy will automatically be delivered via threshold delivery (order delivered just inside front door).

White glove service may be deemed unavailable in certain locations upon delivery. The shipping service will be converted to a threshold delivery and a refund will be processed for the price difference.

Orders placed with one delivery payment will be delivered in a single transaction when all merchandise is available. If you’d like to request multiple deliveries, place separate orders to receive product as it is available. Please note, additional fees will apply to multiple deliveries.  

Once shipped, the delivery address cannot be changed. Orders must be accepted within 7 days of contact by delivery carriers. Orders that are not accepted within 7 days of contact will be considered a refused and will be returned to Downeast. Refused orders will incur a $250 refusal fee and 10% restocking fee.  

Please keep in mind that increased freight traffic of our delivery partners during holiday season may cause longer wait times.

Rug Delivery

Shipping Order Value Cost
Economy  $0- Up $35

 

 Ground Delivery

 Shipping  Order Value   Cost
Economy  $0-$100 $10
Economy  $100-$250 $15
Economy  $250 and Up $25

 

Freight  Delivery

Shipping  Order Value   Cost
In-Home (Order delivered just inside the front door)  $100 to $1,000 $150
In-Home (Order delivered just inside the front door)  $1,000 to $2,500 $200
In-Home (Order delivered just inside the front door) $2,500 and up $350
In-Home + Assembly (Order delivered to room of choice)  $100 to $1,000 $200
In-Home + Assembly (Order delivered to room of choice)  $1000 to $2,500 $250
In-Home + Assembly (Order delivered to room of choice)  $2500 and Up $400

 

Oversized Delivery

Shipping  Order Value   Cost
In-Home (Order delivered just inside the front door)  $100 to $1,000 $450
In-Home (Order delivered just inside the front door)  $1,000 to $2,500 $500
In-Home (Order delivered just inside the front door) $2,500 and up $650
In-Home + Assembly (Order delivered to room of choice)  $100 to $1,000 $550
In-Home + Assembly (Order delivered to room of choice)  $1000 to $2,500 $600
In-Home + Assembly (Order delivered to room of choice)  $2500 and Up $750

Take Note of Any Package Damage

We are proud to offer delivery on large items all across the country. However, with cross-country shipping comes the potential of damage to packaging. Please photograph any visible damage to the package for your record.

If damage is visible, you can deny acceptance of the shipment. Though once you sign to accept the order, if it is damaged, this can hinder your ability to return or replace the item. If there is no damage, please sign to accept the package.

Orders with no damages that are not accepted within 7 days of contact will be considered a refused and will be returned to Downeast. Refused orders will incur a $250 refusal fee and 10% restocking fee.  

Returns on Distressed Design

Returns are not accepted on items that are purposefully distressed or worn due to the style aesthetic as this is a part of the design.

Please contact customer service with questions or concerns on your shipment by email: support@downeasthome.info or by phone 1-800-337-3076.

 

 

Downeast Clothing & Hope Ave.

 

 

 All orders are shipped from Salt Lake, Utah. Orders are typically processed and shipped within 2-3 business days.

Orders placed on Fridays will not be processed until the following week, as our warehouse is closed on weekends. Orders placed on a Holiday will be processed within 1-3 business days after the Holiday.   

Once placed, orders cannot be canceled or modifiedThis includes but is not limited to requests to change product size, product color, and address change.  

 

Service Rate Expected Delivery Time
Free Shipping* Free 2-5 Business Days 
Standard Shipping $7.95 2-5 Business Days
Priority Shipping   $17.00  2-3 Business Days
Expedited Shipping $25.00 1-2 Business Days

*AK, HI, and APO Ground Shipping is $10. US Territories (APO, FPO,DPO) Ground Shipping $25. Expedited shipping not available.

We offer free Ground Shipping on all orders $100 and over to the continental U.S.

*Please note that Holidays and sales may delay the shipping process. We will do our best to fulfill orders as quickly as possible.

*While these delivery times are expected, we unfortunately do not have control over any delays that may be caused by USPS or UPS including weather delays.

*Please note that shipping fees are non-refundable.

 

INTERNATIONAL SHIPPING

Service  Rate   Expected Delivery Time
Shipping to Canada $30.00 2-4 Weeks
Shipping to International Destinations $55.00 2-4 Weeks 

 

Make a Claim:

Downeast is not responsible for lost/stolen/damaged packages once an order has been shipped.

In the event your order is lost in transit where the status is not "delivered" after 14 days of the order date please reach out to our Customer Service Team to start a claim.

Claims for packages presumed to be lost where the status is “delivered” must be filed with the shipping carrier either USPS or UPS.