Return Policy
Thank you for choosing Downeast. We want your experience to be as smooth as possible. If an item isn’t quite right, please review our guidelines below before initiating a return or exchange.
Important Return Note:
Return shipping fees are the responsibility of the customer and are deducted directly from your refund amount. All mailed returns must use an authorized prepaid label generated through our Return Portal. We cannot track, receive, or guarantee refunds for packages shipped independently outside our return system.
Return and Exchange Guidelines
- Eligibility Window: Unworn, unwashed, and unused merchandise may be returned or exchanged within 30 days of the purchase date for in-store purchases or the delivery date for online orders.
- Condition Requirements: Items must be in original condition with tags attached and free of perfume, makeup, deodorant, and animal hair. Swimwear must have the protective hygienic liner intact.
- Return Shipping: Return shipping costs are paid by the customer and will be deducted from your total refund when a label is generated through our portal. Original shipping fees are non-refundable.
- Package Protection: Optional package protection purchased at checkout covers loss, damage, or theft during initial shipment delivery and guarantees a replacement or resolution for delivery issues. Package protection does not cover return shipping fees, does not provide free return shipping, and is separate from our return and exchange process. Package protection fees are non-refundable.
- Final Sale Items: Clearance items and products marked as Final Sale or Flash Sale are not eligible for returns, refunds, or exchanges. Items returned that are marked Final Sale will not be refunded or mailed back.
Online Returns and Exchanges
All items shipped back to our distribution center must be submitted through our Return Portal.
- Prepaid Return Labels: When initiating a return in the portal, a prepaid shipping label will be generated, and the return shipping fee will be automatically deducted from your refund balance.
- Independent Shipments: Please do not ship items back on your own using independent postage. Our warehouse distribution center is not alerted to outside shipments, and we cannot guarantee tracking or process refunds for unauthorized parcels.
- Processing and Refunds: Returns are processed within 7 to 10 business days after delivery to our distribution center. Refunds typically post back to your original payment method within 3 to 7 business days following processing, depending on your bank.
- Exchanges: Unless an Instant Exchange is selected during portal submission, exchange items ship once your returned item is received and processed.
- Gift Card Payments: If you paid using a gift card, your refund will go directly back to the original gift card number used at checkout. Please keep your gift card details until you are sure you are keeping your order. If you discarded the original card or code, contact Customer Service to have a replacement digital code reissued. Gift card balances cannot be converted into general online account credit.
- Shop Pay and Google Pay: Orders completed using Shop Pay or Google Pay must be processed online through our portal and cannot be processed or refunded at retail store locations.
- Defective Merchandise: If you received an item that is defective or damaged upon delivery, please contact our Customer Service team for support before sending it back.
In-Store Returns
Eligible online orders and store purchases can be returned at any Downeast retail location.
- Proof of Purchase: Please present your original printed receipt, packing slip, or order confirmation email at the register.
- Refund Tender: Refunds will be returned to the original payment method. Cash refunds of $200 or more will be issued by corporate check and delivered by mail within 14 business days.
- Brand Restriction: In-store returns are not accepted for Fawn Design products. All Fawn Design items must be returned online via our Return Portal. If you encounter an issue processing a Fawn Design return online, please contact Customer Service.
Returning In-Store Purchases by Mail
If you purchased an item at a retail store and need to return it by mail:
- In-store transactions can only be processed online through our Return Portal if you provided an email address at checkout.
- Standard return shipping fees apply and will be deducted from your refund.
- If an email address was not associated with your store purchase at checkout, the order cannot be retrieved in the online system and must be returned in person to a store location.
- Do not ship returns directly to a physical store location, as retail stores cannot accept mail-in packages.
Additional Terms
- Downeast reserves the right to deny returns or exchanges that fall outside these condition requirements.
- Gift cards are non-refundable and cannot be redeemed for cash.
- Downeast merchandise is not approved for unauthorized commercial resale.
Customer Service Team
Email: cs@downeaststyle.com
General Return Guidelines
What is your return window?
Unworn, unwashed, and unused items with tags attached may be returned or exchanged within 30 days of purchase (in-store) or delivery (online).
What items are ineligible for return?
Clearance items, Final Sale, Flash Sale, and gift cards cannot be returned, exchanged, or refunded. Swimwear must have the protective hygienic liner intact.
Are shipping fees refundable?
Original shipping fees are non-refundable.
Online Returns & Exchanges
How do I ship my return back?
Start your return through our Return Portal to generate a prepaid shipping label. Do not mail items back on your own. Our warehouse cannot track independent packages, and refunds cannot be guaranteed.
How much does return shipping cost?
Return shipping fees are the responsibility of the customer and are automatically deducted from your final refund amount.
Does package protection cover my return shipping?
No. Optional package protection covers replacement if your original order is lost, stolen, or damaged during transit to you. It does not waive or cover return shipping costs, and the protection fee is non-refundable once an order has shipped.
When will I get my refund?
Returns are processed within 7–10 business days of arrival at our warehouse. Funds will reflect on your original payment method within 3–7 business days after processing.
How do exchanges work?
Select an Instant Exchange in the portal to ship your new item immediately, or choose a standard exchange, which ships once your return is processed.
Gift Cards & Payment Methods
What happens if I paid with a gift card?
Refunds return directly to the original gift card code used at checkout. Do not discard your gift card code. If the code was discarded, Customer Service can reissue a digital replacement code. Gift card funds do not convert to account store credit.
Can I return Shop Pay or Google Pay orders in stores?
No. Orders placed using Shop Pay or Google Pay must be processed online through our portal and cannot be refunded at retail store locations.
In-Store Purchases & Brand Exclusions
Can I return a store purchase by mail?
Yes, but only if you provided an email address at checkout. You can pull up the transaction in our online Return Portal, and the return shipping fee will be deducted from your refund. Purchases made without an email at checkout cannot be processed online and must be returned in-store. Never mail returns directly to a retail store address.
Can I return Fawn Design products in-store?
No. Fawn Design products cannot be returned in retail stores. They must be processed through our online Return Portal or through Customer Service.
What do I need to bring for an in-store return?
Bring your original receipt, packing slip, or confirmation email. Cash refunds of $200 or more are issued via corporate check and mailed within 14 business days.